Todd Snyder Reviews

By far the best sweats I own. They are expensive but worth it. The quality is great and I had no issues with customer service.

I spent a lot of money on clothing including high taxes and charges when I was ordering I accidentally ordered XL instead of M I emailed them straight away to tell them about my error. Even though it was impossible for them to have even started my order they said they could not do anything. I emailed them four times but they wouldn't change the size of the shirt. Now I'm stuck with a shirt that doesn't fit and it's like trying to escape the iron curtain trying to organise a return plus it's me that has to pay the return to the USA from Europe plus more taxes and charges. The clothing items are pretty good but over priced but the customer service is terrible.
It will put me off buying from them again.
They didn't even reply to my last email.
Don't order from them if you require ???? because you'll be let down badly.
They need to cop on if they want to have satisfactory customer service.
AD

idk why all the hate for todd snyder here. their stuff is really nice, particularly the champion x todd snyder stuff. yeah it's not cheap, maybe it's overpriced for sweats, but i find them to be a worthy competitor in the world of luxury sweats. and if you can't afford $100+ luxury sweats without whining then you shouldn't be here. my only experience with their customer service was walking into their manhattan store, reps were super nice and helpful.

Everything is great... until it's NOT. Meaning they are very quick to deliver and take your money, but god forbid you have to return something... especially if you are outside of the US - in my case Canada - where btw much of their products originate from - forget it. They make you pay shipping, taxes and import fees that can be as much as 30% of your original purchase price. In my case I have spent over $3.5k with them recently - most new arrival stuff - so I paid full pop- price wise -and trying to return an expensive jacket based on it being poorly represented online as far as Color. They have kept me waiting, refused the return based on COD for taxes and import fees of $100. It has been overall a very frustrating experience and all should be warned of this. Terrible Customer Experience!!

Poor quality for the almost $800 price, so made the return. They don't provide postage labels to cost almost $80 to return. The item was received back in their warehouse and still my refund took over three weeks to come through. I had to follow up 5 times (as it was a lot of money) and the staff were totally unhelpful and so vague I almost became suspicious. They just held onto my money for no reason. Really embarrassingly poor customer service and overpriced goods.

This was the most unprofessional and disappointing experience I have had shopping in years. I was really excited to make a purchase of two shirts as Christmas gifts on December 3rd, 2020. I received only one of the two on December 12, 2020, and as no one contacted me or issued a refund, I reached out to the company twice with no response. I tried again on December 17th and finally spoke with a manager who informed me that one of the two shirts was not available to be shipped so they only sent one.
They did not inform me of their error, nor did they refund the money for the purchase - Over $350 - until after I made a complaint two weeks later. Obviously they were aware of the error - only one shirt was available to ship - but the fact that neither their systems nor their employees generated some sort of flag tells me that this is not a company from whom anyone could trust to make a purchase.
This has obviously left me without a present, and with a really poor taste in my mouth after having been so excited to give a Todd Snyder shirt to my brother for Christmas.
To top it off, the manager Mackenzie was rude from the beginning of the call; she was immediately defensive and made me feel as though I was at fault for being upset. Had she offered to express another shirt to me, I would not only have spent my money with Todd Snyder, but would have been more than thrilled and left a glowing review.
I am sad to say that I would not purchase from here again, nor can I recommend this company based on their customer service.

There are adults that purchase clothing. I’m tired of these designers creating looks that 17 year old kids wear.

I ordered two hoodies from them well over a week ago. They’ve created a UPS label for my order but haven’t shipped it out (despite paying for premium shipping). I contacted their customer service department and they refuse to respond to me. DO NOT BUY FROM THIS COMPANY.

Beware buying from Todd Snyder. The style is there, but more often than not the quality isn’t worth the price. Shirts are generally quite thin. Recently bought 4 camp collar summer shirts, all of which claimed in the description to be “100%” cotton from various Portuguese or Italian mills. 3 out of 4 were in fact cotton blended with stretchy spandex. All four came with fancy hang tags that said “Italian fabric”, even though only one was from a so-called Italian mill. They’re decent shirts and I bought on sale, so I didn’t return. Here’s the funny part, I reviewed all four over a month ago and basically wrote what I said above. TS has yet to post my reviews. I’m starting to think they’re a company who filters reviews. That’s pretty shady if you’re going to have a section for reviews, if you ask me. All said and done, they’re good looking shirts, and I don’t like super thick fabric for summer clothes, but they’re quite thin and I’ve bought better quality stuff from Jcrew at half the price (and these were on sale at almost $100) Just some weird things going on at TS. Seems to suffer from a lack of disorganization, at best.

we purchased two items, returned both, only refunded for one purchase and never for the second item. We are out over 100.00 for itchy wooly thick cardigan. We were sent an ominous 'refund zero' email about that item getting 'refunded' and were given the complete run around. Horrible customer service, claiming we sent the returned items to the 'wrong warehouse'? yet...one of the items was refunded?..god awful customer service, there is something seriously wrong with their infrastructure there. Someone should investigate. Never ever again purchasing from this website.

Do not waste your time purchasing from Todd Snyder. This place has one of the worst customer service departments I've ever run across. If you have a refund coming, good luck getting it. Their merchandise can be found elsewhere, so do yourself a favor and purchase elsewhere.